Your experiences during the COVID-19 Pandemic

We are committed to being an organisation that delivers the best possible health and wellbeing outcomes for people who live within our local communities. This means adapting to new ways of working, ensuring a local focus but with the additional benefits of support, sharing good practice and learning across the CCG and the wider Frimley Health and Care Integrated Care System (ICS).

The COVID-19 outbreak has posed fundamental challenges in how we talk to local people and communities. We have had to prioritise the health, safety and welfare of patients, staff and wider society in our response to the pandemic.

At Frimley Clinical Commissioning Group (CCG) we know that health and care services can be improved if we can learn more about the views, experiences and concerns of local people and communities, however following the introduction of social distancing and in line with government and NHS England advice, we postponed all face-to-face engagement activity in March 2020 whilst recognising a continued and critical need to talk to and hear local people and patients throughout this time.

To do this we have spoken to a wide range of stakeholders (that’s those with an interest or concern in our organisation), patients, carers and the public throughout the pandemic. We recognise the constant need to adapt and evolve to this ever changing situation and would like to take the opportunity to thank everyone involved in this work for their patience, time and flexibility.

Community Panel Survey

Frimley Health and Care Community Panel has more than 1,700 members representing people who live across the Frimley CCG geography. 

To better understand how local people were experiencing the impact of the COVID-19 pandemic the panel were asked to share their views during May and December of 2020.

These views and experiences were used to shape the way we work with and support local communities, as well as identifying both positive and negative changes to health and care services under the current restrictions and where gaps may have occurred.

This work provided a ‘snapshot’ in time as we recognised people’s perspectives and experiences were changing rapidly throughout the pandemic. This work, in combination with feedback from partner organisations is being used to identify and respond to shared priorities across the CCG.

For more information about this work and to view the survey results please click here.